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A selection of writing on AI, customer behavior, digital change, and growth. The focus is on what is changing, why it matters, and how marketers can respond.
A four-part conversation with healthcare CEO Dr. Clishia Taylor on leadership, patient behavior, telehealth, emerging technology, and how healthcare organizations adapt as customer expectations and delivery models change.
How listening to patients, not providers, shaped a telehealth strategy that cut hospital readmissions by 87%. The clearest bridge between customer insight, technology adoption, and measurable healthcare outcomes.
Read Insight →A three-part series on how the shift from structured to unstructured data is reshaping B2B personas, capped by hands-on study at MIT.
